Frequently Asked Questions...

Here are some of the most commonly asked questions we've received about our services, company and site. Click on one of the categories below to see the FAQs for that category. We hope the answers here will be useful to you! If you still have questions after reading the FAQs, you can always send us an e-mail.

Products...

Payments...

Shipping / Delivery...

Policies...

Company...


How do I find a specific product?

Mylox has a large selection of products, accessories, and supplies. We recommend you visit our products section to view a list of our most popular offerings. Back to Product questions

Are Mylox products covered by any warranty?

Products sold by Mylox carry the manufacturer's own warranty. Please refer to our Sales Policy for full details.Back to Product questions

What is the best way to buy from Mylox?

Our online Store Front is currently only available for customers in the USA. In the UK or Europe you can contact one of our Sales associates by telephone (+44 161 660 8108) or email (uksales@mylox.com).Back to Product questions

What if I have a question about an item? How do I find product information?

All the information we have regarding our products is made available to you at our website, via our associates, or via our printed catalog. Of course there will be times when you still need additional information. Try visiting the web site of the manufacturer (or retailers who carry this merchandise) to see if more extensive information might be available. Where possible we have included contacts details on our links page.Back to Product questions

What about the quality of your merchandise?

Our product is very high quality. We offer only quality products from name brand manufacturers.Back to Product questions

How do I pay for an item I have purchased from Mylox?

At present, credit card payments can only be accepted in US Dollars via our US based shop front. UK and European customers can pay by Sterling or Euro cheque or bank transfer. Full details (including SWIFT/IBAN codes) are printed on our sales invoices.Back to Payment questions

How long do I have to pay for an item?

All items not paid for via credit card will ship subject to your terms. You must pay within your terms or late payment charges and or, revision of your credit status may result.Back to Payment questions

I purchased a few items from you during the same timeframe. Can you ship them together?

Our UK office can be totally flexible when it comes to shipping your goods. This means that, providing we are contacted before the shipment date, orders can be shipped together, or even split to part ship items to different addresses. Please note, changes to the shipment quantities may affect the delivery charge which may not then reflect the price originally quoted.Back to Payment questions

How do you calculate shipping costs?

The shipping cost varies with the weight, value and urgency of the delivery. Please contact our sales office (uksales@mylox.com) for a delivery quote.Back to Payment questions

Do you charge sales tax?

Mylox Technologies are registered for UK VAT (Value Added Tax) which is currently 17.5% of the sales value for most of our products or services. This tax will be added to all sales invoices for UK customers. Tax registered Customers from the European Union (EU) are exempt from paying this tax but only if they provide their VAT (or equivalent) registration number prior to invoicing. Please note, all non registered customers, or customers who fail to provide a registration number must, by law be charged VAT at the relevant UK rate. Customers from outside the EU are exempt from VAT.Back to Payment questions

How long will it take for my item to reach me? (How long is order processing and delivery?)

We normally ship your purchase before the end of the next business day after you have ordered. Standard shipping is currently by Royal Mail but this may vary. The service used depends upon the value of the consignment and its weight. UK deliveries may therefore be 1 to 3 days after the shipping date. International deilveries will take longer depending upon your country. Please contact the UK sales office for an estimated delivery time to your location. Back to Shipping/Delivery questions

How do I track my shipment?

If goods are shipped by Royal Mail Special Delivery then it is possible to track the shipment. If you would like to know the status of your order then please contact the sales office and ask for the tracking number. You will then be able to trace the consignment through the Royal Mail website.

What do I do if my shipment never arrived?

Please allow up to 10 business days for your item to be delivered. If it still has not arrived, please contact our UK sales office for further assistance. Back to Shipping/Delivery questions

I received my product damaged. What do I do?

We professionally package our products to ensure that they reach you in the best condition. If your product is damaged, please save all packaging and Click Here for specific instructions on returning products. Back to Shipping/Delivery questions

Can I have an item delivered to a P.O. Box?

Sorry, but we are unable to ship to P.O. Boxes. Back to Shipping/Delivery questions

I live outside of the UK What about international shipping?

Yes, we are able to ship to addresses outside the UK. Parties buying in bulk quantity may make special arrangements for international shipping, we will make any reasonable effort to assist in the arrangements. Please contact our sales department for further information. Back to Shipping/Delivery questions

Can I have a package delivered without a signature requirement?

This depends upon the postal service used. Most printers are shipped by some traceable means and so a signature will be rquired to prove delivery has taken place. Very low value orders (such as consummables) might be shipped via an economy carrier in which case a signature is not required but the postal service may elect not to leave packages at un-attended premises. It is normal practice then to leave a calling card with instructions about collection from your local depot. We would recommend shipping to a location where someone can accept and sign for your package. Back to Shipping/Delivery questions

How do I ship items to a different address?

Ensure your purchase order includes details of both invoice and delivery addresses. Back to Shipping/Delivery questions

What are your shipping options?

We normally ship items from our UK office via the Royal Mail Service. Options include; Special delivery, for urgent or valuable orders, Parcel Post for heavy and or non-urgent valuable orders, or  First Class Post for small or low value shipments. Other carriers may be used from time to time dependant upon weight, value, destination or customer preference. For certain large volume shipments it may be more cost effective to ship direct from our Texas warehouse. In this cases the exact method of shipment will be agreed in advance but would generally involve Mylox taking responsibility for any import duties or tax. Back to Shipping/Delivery questions

What is the Mylox sales policy?

Please review the Mylox Sales Policy before making a purchase. Back to Policy questions

Is the information you collect really secure?

We will take every precaution to ensure that any information collected for the purpose of processing a customer's order remains completely secure. Back to Policy questions

What is your privacy policy? Do you share customer information?

Mylox does not sell, share or rent information we collect from visitors, users and members with third parties other than as disclosed in our Privacy Policy. Any information that might be shared with partners for business purposes is aggregated only, not personally identifiable to any individuals. Back to Policy questions

Does Mylox have a satisfaction guarantee?

Yes! Please review the Mylox Sales Policy before making a purchase, this will explain everything. Back to Policy questions

Who is Mylox Technologies?

Mylox is a premier manufacturer of panel and portable printers as well as a service center of Point of Sale, Bar Code, Mini-Printer, and Wireless products, supplies, software, and service across the USA. With our headquarters strategically located in Dallas Texas, Mylox is quickly becoming a sales leader in the industry. What ever your needs are, Mylox has the most complete selection of products from the most recognized and respected manufacturers in the industry.  Back to Company questions

May I call Customer Service to answer a question or resolve a problem? What is the phone number for customer service?

Our Customer Care associates are available to assist you with your needs. Please call us on +44 161 660 8108 for assistance. Back to Company questions